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Here is what you need to know if you wish to reschedule or cancel your IELTS test.

  • Test date transfer

Test takers must submit a request to change the test date using the form here  at IDP Vietnam office before 15 days (free of charge) or 8 – 14 days (VND 800,000 fee) prior to the registered test date. Test takers registering within one week before the test date will not be allowed to change the test date. 

Test takers are allowed to change the test date only once, and the new test date can be up to 3 months after the original test date. Test takers who have changed the test date will not be allowed to cancel the test. 

  • Test cancellation: 

Test cancellation after registration must be done in writing using the form here  and submitted to the IDP Vietnam office 5 weeks prior to the registered test date (not applicable to test takers who have requested a test date transfer). 75% of the test fee will be refunded for valid cancellations. Test takers will receive the refund within 30 working days from the submission date. 

Note: Test takers will not be refunded the test fee if they cannot provide the original VAT tax invoice.

Test cancellation within 5 weeks before the test date can only be considered in cases of serious illness (surgery, severe accidents, prolonged hospitalization, etc.). Test takers need to provide a medical record with the round seal of public hospitals, indicating the health condition preventing them from attending the test, to change the test date or receive a 75% test fee refund. Read more detailed information here