IELTS Cancellation & Transfer Policy

This page contains the official policies for cancelling or transferring your IELTS test date with IDP Thailand. Please note that policies, deadlines, and fees are different for IELTS and IELTS for UKVI and One Skill Retake IELTS and IELTS UKVI.

Use the summary below, then look for your test type to see the full, detailed procedure and submit your request through the link provided in each section.

In case that you have booked for the wrong IELTS test type, module and venues; for example, booking for IELTS Academic instead of General Training, booking for IELTS Regular instead of IELTS UKVI.

Here is what you can do.

If you need more information, feel free to contact our customer service team via ielts.thailand@idp.com or our call centre (+66) 02 091 2878

If you wish to reschedule or transfer your IELTS UKVI Academic or General Training test, please refer to the timeline below. Different test types may follow different policies.

• More than 14 Days Before Test Date

  • Administrative Fee: 800 THB

  • Required Documents: Not Required

• Within 14 Days of Test Date

  • Administrative Fee: Transfer not allowed

  • Required Documents: Not Required

• Before and Up to Within Test Date (Exceptional Circumstances)

  • Administrative Fee: Any applicable fees will be determined by the test centre.

  • Required Documents: Supporting documents per Exceptional Circumstances policy

For exceptional circumstances, test takers must notify test centre WITHIN the test date and submit supporting documents either within the test date or 5 days after the test date. Test centre will assess and notify the result of your transfer request within 7 business days after receiving all necessary documents.

IELTS UKVI Cancel and Transfer Request Form

If you wish to reschedule or transfer your IELTS One Skill Retake test (for IELTS and IELTS UKVI), please refer to the timeline below. Different test types may follow different policies.

• 5 Days or More Before Test Date

  • Administrative Fee: None

  • Required Documents: Not Required

• Within 2 - 4 Days Before Test Date

  • Administrative Fee: 800 THB

  • Required Documents: Not Required

• Less than 2 Days Before Test Date

  • Administrative Fee: Transfer not allowed

  • Required Documents: Not Required

• Before and Up to Within Test Date (Exceptional Circumstances)

  • Administrative Fee: Any applicable fees will be determined by the test centre

  • Required Documents: Supporting documents per Exceptional Circumstances policy

For exceptional circumstances, test takers must notify test centre WITHIN the test date and submit supporting documents either within the test date or 2 days after the test date. Test centre will assess and notify the result of your transfer request within 7 business days after receiving all necessary documents.

IELTS One Skill Retake Transfer Request Form

IELTS UKVI One Skill Retake Transfer Request Form

If you wish to cancel your IELTS UKVI Academic or General Training test, please refer to the table below. Different test types may follow different policies.

• More Than 14 Days Before Test Date

  • Administrative Fee: None

  • Refund (THB): 75% of Test Fee Paid

  • Required Documents: Not Required

• Within 14 Days But More Than 2 Days Before Test Date

  • Administrative Fee: None

  • Refund (THB): 50% of Test Fee Paid

  • Required Documents: Not Required

• Within 2 Days of Test Date

  • Administrative Fee: None

  • Refund (THB): 25% of Test Fee Paid

  • Required Documents: Not Required

• On Test Date or After Test Date

  • Administrative Fee: Cancellation not allowed

  • Refund (THB): None

  • Required Documents: Not Required

• Before and Up to Within Test Date (Exceptional Circumstances)

  • Administrative Fee: 2,000 THB

  • Refund (THB): Test Fee with Deduction of Admin Fee

  • Required Documents: Supporting documents per Exceptional Circumstances policy

For exceptional circumstances, test takers must notify test centre WITHIN the test date and submit supporting documents either within the test date or 5 days after the test date. Test centre will assess and notify the result of your transfer request within 7 business days after receiving all necessary documents.

IELTS UKVI Cancel and Transfer Request Form

If you wish to cancel your IELTS One Skill Retake test (for IELTS and IELTS UKVI), please refer to the timeline below. Different test types may follow different policies.

• 5 Days or More Before Test Date

  • Administrative Fee: None

  • Refund: 100% of Test Fee Paid

  • Required Documents: Not Required

• Within 2 - 4 Days Before Test Date

  • Administrative Fee: 1,000 THB

  • Refund: Test Fee Paid with Deduction of Admin Fee

  • Required Documents: Not Required

• Less than 2 Days Before Test Date

  • Administrative Fee: Cancellation not allowed

  • Refund: None

  • Required Documents: Not Required

• Before and Up to Within Test Date (Exceptional Circumstances)

  • Administrative Fee: 1,000 THB

  • Refund: Test Fee Paid with Deduction of Admin Fee

  • Required Documents: Supporting documents per Exceptional Circumstances policy

For exceptional circumstances, test takers must notify test centre WITHIN the test date and submit supporting documents either within the test date or 2 days after the test date. Test centre will assess and notify the result of your transfer request within 7 business days after receiving all necessary documents.

IELTS One Skill Retake Cancellation Request Form

IELTS UKVI One Skill Retake Cancellation Request Form

On rare occasions, there may be instances where you are unable to attend your test or are disadvantaged on the test day owing to illness, injury, or another exceptional event outside your control. In these cases, you may make a request to your test centre for special consideration due to exceptional circumstances. This will allow you to carry over your test fee to a later assessment opportunity or, in some cases, apply for a refund.

Special consideration includes instances such as:

• A traumatic experience

• Domestic crisis

• Unavoidable legal or military obligation

• Serious medical conditions which prevent you from attending or performing normally on the test day

• Bereavement or other forms of significant hardship

• Civil unrest or extreme weather

IMPORTANT:

• You can apply for special consideration following the transfer and cancellation policies mentioned above. However, request for special consideration will not be accepted after your results have been released.

• You must complete an "Application Form" and attach supporting evidence; such as a medical certificate issued by the HOSPITAL ONLY (a certificate from a clinic is NOT acceptable), a death notice or certificate or a police report.

• All cases for exceptional circumstances and supporting evidence must be received by Test Centre within the test date or 2 or 5 days after the scheduled test date (depending on your test type booked). Test Centre will respond to you within 7 working days of receiving your case and will assess your case for exceptional circumstances.

• Under certain circumstances outside IELTS’ control, the test centre may need to cancel the test and transfer the booking to a future date. These circumstances include, but may not be limited to, extreme weather conditions, natural disaster, civil unrest, industrial action, global pandemic, or for reasons of force majeure. In these circumstances, the test centre will provide as much notice as possible and give the choice of either a full refund, or a transfer to a future test date, subject to availability.