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If your test experience does not meet your expectations and you want to submit a complaint to share us your feedback, please email us with the provided information below.

Provide information:

  • Centre number and name

  • Test date

  • Test taker’s name:

  • Nature of complaint:

Please provide detailed information describing you complaint.

(*mention during which part of the test the problem occurred)

Email us at ielts.thailand@idp.com


Operation Hours:

  • Monday - Friday : 9:00 AM - 6:00 PM (Contact Centre Available)

  • Saturday : 7:00 AM - 4:00 PM (No Contact Centre Service)

TEL: 02 011 8688 LINE: @ieltsthailand