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Here is what you need to know if you wish to reschedule or cancel your IELTS test.

For IELTS Academic and General Training (either Paper-based or Computer-delivered) rescheduling

Application time

Reschedule

Five (5) weeks before the test date

N/A

Free of charge; but limited to one time only

within Five (5) weeks and seven (7) days before test date

N/A

20% test fee administration charge; limited to one time only

within Seven (7) days before and five (5) days after the test date

Supporting documents provided and approved

20% test fee administration charge; limited to one time only

within Seven (7) days before and five (5) days after the test date

No supporting documents provided or not approved

No changes to your IELTS booking will be made

For IELTS Academic and General Training (either Paper-based or Computer-delivered) cancellation

Application time

Cancellation

Five (5) weeks before the test date

N/A

Will receive a 80% refund of total test feearge; but limited to one time only

within five (5) weeks of the test date

Supporting documents provided and approved

Will receive a 80% refund of total test fee

within five (5) weeks of the test date

No supporting documents provided or not approved

No refund will be provided

For IELTS Academic and General Training for UKVI (either Paper-based or Computer-delivered) or IELTS Life Skills A1 & B1

Application Time

Reschedule

Cancellation

More than 14 days before test

If transfer to test date within 3 months of original test day, free of charge but limited to one time only. Otherwise, will treat as cancellation.

Will receive a 75% refund of the total test fee

Within 14 days before test

Will treat as cancellation

Will receive a 50% refund of the total test fee

Within 2 days before test

Will treat as cancellation

Will receive a 25% refund of the total test fee

On test day or after

Will treat as cancellation

No refund will be provided

Click on the following links to submit your request online.

Request Transfer

Request Cancellation

Important notice：

  1. If you suffer from natural disasters, serious diseases, or any other incidents that make you unable to attend the test, please apply for a change of date/venue/module within 5 days after the test. You will need to present:

    1. Certificate of Diagnosis issued from public hospitals that can prove that you could not attend the test on the test date

    2. Notice of military service

    3. Funeral notice

  2. Please always use the application form provided on the website to apply for change of date/venue/module. Any verbal application will be invalid. If you apply for a change of date, you can only change your test to those that are already open for booking on the registration system.

  3. IDP IELTS will proceed your application once all the documents and payment are received.

  4. IDP IELTS retain the right to approve or disapprove your application.

  5. When encountering occasions such as natural disasters or wars, IDP IELTS retain the right to cancel or postpone the test.

  6. Should you have further queries, please call our toll-free service line at 0800-558-768.