Reschedule or cancel your IELTS test

Click on the following links to submit your request online.

• Request Transfer

• Request Cancellation

Here is what you need to know if you wish to reschedule or cancel your IELTS test.

For IELTS Academic and General Training (either Paper-based or Computer-delivered) rescheduling

For IELTS Academic and General Training (either Paper-based or Computer-delivered) cancellation

For IELTS Academic and General Training for UKVI (either Paper-based or Computer-delivered) or IELTS Life Skills A1 & B1

Important notice：

1. If you suffer from natural disasters, serious diseases, or any other incidents that make you unable to attend the test, please apply for a change of date/venue/module within 5 days after the test. You will need to present:

   1. Certificate of Diagnosis issued from public hospitals that can prove that you could not attend the test on the test date

   2. Notice of military service

   3. Funeral notice

2. Please always use the application form provided on the website to apply for change of date/venue/module. Any verbal application will be invalid. If you apply for a change of date, you can only change your test to those that are already open for booking on the registration system.

3. IDP IELTS will proceed your application once all the documents and payment are received.

4. IDP IELTS retain the right to approve or disapprove your application.

5. When encountering occasions such as natural disasters or wars, IDP IELTS retain the right to cancel or postpone the test.

One Skill Retake (OSR) – Transfer / Refund Policy

The One Skill Retake (OSR) transfer and refund policy does not apply to the above test regulations. Please refer to the following instructions for OSR refund applications.

How to Apply for a Refund

To apply for an OSR refund, please email both: 📩 sindy.lee@idp.com and tw001.administrator@idp.com

• Email subject: One Skill Retake Refund Application (Test Date: MM/DD)

• Email content:

  • State: “I would like to apply for a One Skill Retake refund.”

  • Provide the following details:

    • Test date

    • Candidate name

    • Contact mobile number

    • Email address

Important Notes

• The email submission date will be used as the basis for refund eligibility. Late applications will not be accepted.

• No supporting documents are required for refund requests.

• Refund requests via phone or verbal communication will not be accepted.

• Please allow 3–5 business days for application review and response.

Refund Policy (based on email submission date)

Should you have further queries, please call our toll-free service line at 0800-558-768.