Requests Cancellation Policy

Refund requests will be accepted from the test taker only. The refund will be credited back to the Visa/MasterCard credit card or debit card that was used for payment, and a refund fee may apply. Please be aware that refund processing times for debit card payments may exceed those of credit card payments, as the processing time is dependent upon the process of the debit card issuing bank.

Cancellation and Transaction Fees

1. Incorrect IELTS test centre

In the event that the test taker took the with the British Council but made a reservation with IDP, IDP reserves the right to deduct a 200 THB transaction fee from the amount refunded.

2. Duplicate payment or request for expired test report form

In the event of the preceding, IDP will offer a full refund to the test taker. However, if the refund is credited to a credit card or debit card, a service fee deduction from the test taker’s financial institution may apply.

3. Cancellation of additional test report form request, test date postponement request, or remarks request

In the event that the test taker decides to cancel one of the aforementioned requests, a 200 THB fee will be deducted from the amount refunded, and a refund form must be submitted within 12 hours after payment is made. IDP reserves the right to reject refund requests occurring under any other circumstances.

Note: IDP reserves the right to reject refund requests from test takers that have already submitted and made payment for additional test report form requests to be sent to organisations abroad via UPS.