If you have already booked the test, or if you have an urgent matter, please contact the test center
directly. IDP IELTS customer support will respond to your inquiry within 3 business days (excluding weekends, holidays, and New Year holidays).
Submit your details and enquiry here
IELTS FAQs
Booking your IELTS test is easy. Locate your closest IELTS Test Centre here. Once you find an IELTS Test Centre and a test date that suits you, follow the steps to book your test.
Contact the test centre where you booked your test if you need to postpone or cancel.
If you cancel or postpone your test more than 5 weeks before the test date, you will receive a refund minus an administration fee.
If you cancel or postpone your test within 5 weeks of your test date, you will be charged the full fee unless you have a serious medical reason for needing to cancel or postpone it.
If you provide a medical certificate within 5 days of your test date, you will receive a refund minus the local administrative cost.
If you take an IELTS on computer test, the Reading, Writing and Listening parts of the IELTS test are completed on a computer, but the Speaking test is completed face-to-face with an IELTS examiner.
The Listening, Reading, and Writing parts of the test are completed immediately after each other on the same day. In some test centres, you will sit the Speaking test on the same day, or up to 7 days before or after your test date.
If you take IELTS on computer, the Speaking test will be taken on the same day, either before, or after the other three parts of the test.
Test rules and guidelines are found on the Notice to Candidates page on the IELTS Application Form. You should also read the Information for Candidates booklet carefully so that you understand the test format and what to expect on test day.
You must bring the same passport or national identity card that you used to book your IELTS test. If you do an IELTS on paper test, you can take pens, pencils and erasers into the examination room. If you do an IELTS on computer test, the centre will provide you with pencils and paper.
You must leave all of your personal belongings outside the examination room in a secure area or locker. Mobile phones, pagers and smart watches must be switched off and left with your personal belongings.
If you keep mobile phones or electronic devices with you, you will be disqualified.
