What happens when I get my IELTS test remarked?

When you request a remark, your IELTS test will be remarked by an experienced senior IELTS examiner who will see prior scores when re-marking - Writing, Reading, Listening and Speaking. Your test centre is then notified of the remarked result and if the mark has changed, you will receive a new Test Report Form (TRF).

When should I apply for a remark of my IELTS test (Enquiry on Results)?

The request for a remark must be made within 6 weeks of the date shown on your Test Report Form (TRF). You can request a remark on the whole test or any part of it (Listening, Reading, Writing or Speaking).

How much does it cost to request a remark of my IELTS test?

You must pay an enquiry fee, which is fully refunded if your band score changes. Contact your local test centre for more information about fees.

How long will it take to remark my IELTS test?

Your result will normally be available in 2 to 21 days, depending on several factors including the number of sections requested for remark. If you have not received a response after 28 days, please contact your test centre.

Should I apply for an EOR, or just wait to re-sit my test?

If you feel confident that you have done better than your score shows, applying for an EOR is one option for you. This is marked by a senior examiner who marks it independently from your first examiner. After this second assessment, your score either stays the same or is higher, depending on the senior examiner’s rating.

Why has my test centre sent me the result of my EOR, I thought IDP head office remarked it?

EOR requests and all IELTS test day matters are handled by your test centre. IDP responds to the EOR requests by using a team of senior examiners.

How to request a remark of your IELTS test

If you are not satisfied with your results, you can apply for an Enquiry on Results (review of your IELTS results) by contacting the test centre where you took your IELTS test.

If you apply for an Enquiry on Results, your test will be remarked by a senior IELTS examiner who will not know your original band scores for each part of the test. If there are any changes to your original band scores, the test centre will issue a new Test Report Form (TRF).

You can request a remark within 6 weeks of the IELTS test date on your Test Report Form. You can request a remark for the whole IELTS test or for one or more parts (Reading, Writing, Listening or Speaking). Your reviewed results will be available within 2 to 21 days of applying for a remark.

There is a cost for requesting a remark. If your band scores change, the fee you paid will be refunded.

IELTS Enquiry on Results

Confident that your IELTS scores should be better?

You can choose to undertake an Enquiry on Results – which means having your IELTS test re-marked. The request must be made within six weeks from your test date and your test will be sent to our head office of IDP Australia for remarking by Senior Examiners.

You can choose to have one or more parts of your test re-marked and the fee is the same which is HK$1,000. A full refund will be made if your result changed to a higher band score.

You may apply for Enquiry on Results (EOR) through IELTS Online Service Portal or visit, in person or nominate an authorized person to apply on your behalf at IDP Education Wanchai Office. To apply in person, complete our IELTS Enquiry on Results Form, submit the completed form together with your original Test Report Form in our office and pay the necessary fee.If you are applying in person, please bring along with you the following documents:

Registered ID document for the test (HKID / Passport)
Original completed IELTS Enquiry on Results Form
EOR-application-form-effective-from-26-4-2019-

Your authorized person may make the request on behalf of you if you cannot apply in person. Only original documents are accepted except for item 1 listed below:

Copy of the registered ID document for the test (HKID / Passport)
Original completed Authorization Form signed by the Test Taker (Scanned copy is not accepted)
Original completed IELTS Enquiry on Results Form (Download)

Note: We only accept CASH or EPS and do not accept $1000 bank note*

IDP: IA Head Office will notify us of the re-mark result at least two weeks of receipt of your application. We will then notify you via e-mail as soon as we receive this advice. Two outcomes might arise upon remarking, which are:

No change of outcome

The original Test Report Form issued for this test date is still valid and no further action is required on your part. However, if you submitted your Test Report Form (TRF) at the time of your re-mark application, please come to IDP Office (Hong Kong) during office hour to collect your TRF if you collect your results in person.

Change of outcome

This means you will be issued a new Test Report Form (TRF) and are entitled to a full refund of the re-mark fee. Due to IELTS privacy policy, we are unable to disclose the new re-mark score by email or over the phone.

To receive the new TRF you must first surrender your original TRF, if you have not done so yet.

If you collect your results in person, please come to IDP Office (Hong Kong) with your original TRF along with your ID used on the test day during office hours to collect your new TRF and re-mark letter.

You will receive an EOR letter stating your result status.

"Please note that you cannot make any forwarding request of your results to any institution until the result has come out."

Download an EOR form