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Online test date Transfer & Cancellation

Transfer and Cancellation

Please find below the details and conditions for transferring or cancelling your IELTS test, including IELTS on Computer (IoC), IELTS for UKVI, Life Skills, and One Skill Retake (OSR) tests.

Test-transfer/Reschedule

a) General Guidelines

  • Transfers are allowed twice per booking only.

  • The new test date must be within 3 months of the original date.

  • All transfer requests are subject to availability and test centre approval.

  • Transfers must be accompanied by:

    • A completed Transfer online Application

    • Supporting documents, if requested by IDP

    • Proof of payment for the applicable fee

b) Transfer Deadlines by Test Type

Test Type

Minimum Notice Period

Transfer Fee

Additional Notes

IELTS on Computer/IELTS on Paper (General/Academic)

Within four (4) working days of the test date

BDT 3000

Requests after 4 working days of the test date will not be entertained /NO refund

IELTS for UKVI / Life Skills

Within four (4) working days of the test date

UKVI: BDT 5150 Life Skills: BDT 3800

Requests after 4 working days of the test date will not be entertained /NO refund

One Skill Retake (OSR & OSR-UKVI)

At least 4 days before the test date(not exceeding 80 days of the original test date )

STD BDT 3000

UKVI BDT 4000

N/A

Cancellation of IELTS Test

a) General Guidelines:

  • Cancellations must be made using the Cancellation/Refund Application Form.

  • Requests are subject to approval and must meet the required minimum notice period.

  • Refunds will be processed within 15 working days after approval.

  • IDP may request supporting documents, where applicable.

b) Transfer Deadlines by Test Type

Test Type

Minimum Notice

Refund Policy

IELTS on Computer /paper

(General/Academic)

Within four (4) working days of the test date

25% admin fee deducted.

No refund < 5 days unless under exceptional circumstances.

IELTS for UKVI / Life Skills

Within four (4) working days of the test date

Refund structure: >14 days before test date : 75%

14–2 days before the test date : 50%

Beyond 2 days of the test date : No refund

One Skill Retake (OSR & OSR-UKVI)

At least 4 days before

25% admin fee applies. <4 days = No refund unless under exceptional circumstances.

Exceptional circumstances

You may submit a request for special consideration if you were unable to attend or perform on test day due to exceptional circumstances. Requests must be submitted to your test centre within 3 days from the test date along with supporting evidence.

Acceptable Exceptional Circumstances Include:

  • Serious medical conditions (with an official medical certificate)

  • Bereavement, trauma, or significant personal hardship (with valid evidence)

  • Military service (with documentation)

Approval process:

  • If approved: Refund will be processed after deducting applicable administrative charges.

  • If not approved: No refund will be issued.

Required Documents

For both transfers and cancellations, please ensure you submit the following:

  • Completed and signed Transfer (online form) or Cancellation/Refund Application Form

  • Relevant supporting documentation, where applicable (e.g. medical certificates, copy)

  • Proof of payment (for transfers)

  • Cheque leaf for refund (if approved)

Important Notes

  • All transfer and cancellation requests are non-transferable between candidates or test types.

  • Requests are subject to test centre approval.

  • Processing times may vary depending on document completeness.

  • Submit all documents via email to: ielts.bd@idp.com