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Online test date Transfer & Cancellation
Please find below the details and conditions for transferring or cancelling your IELTS test, including IELTS on Computer (IoC), IELTS for UKVI, Life Skills, and One Skill Retake (OSR) tests.
Test-transfer/Reschedule
General Guidelines
Transfers are allowed once per booking only.
The new test date must be within 3 months of the original date.
All transfer requests are subject to availability and test centre approval.
Transfers must be accompanied by:
A completed Transfer Application Form
Proof of payment for the applicable fee
Supporting documents, if requested by IDP
b) Transfer Deadlines by Test Type
Test Type | Minimum Notice Period | Transfer Fee | Additional Notes |
|---|---|---|---|
IELTS on Computer (General/Academic) | At least 5 days before Test Day | LKR 8,800 | Requests < 5 days before or after test = cancellation with NO refund |
IELTS for UKVI / Life Skills | At least 14 days before Test Day | UKVI: LKR 15,000 Life Skills: LKR 10,000 | Requests < 14 days before or after test = cancellation with NO refund |
One Skill Retake (OSR & OSR-UKVI) | At least 4 days before Test Day | LKR 9,300 | 25% transfer fee applies. Requests < 4 days = NO refund |
Cancellation of IELTS Test
a) General Guidelines:
Cancellations must be made using the Cancellation/Refund Application Form.
Requests are subject to approval and must meet the required minimum notice period.
Refunds will be processed within 15 working days after approval.
IDP may request supporting documents, where applicable.
b) Transfer Deadlines by Test Type
Test Type | Minimum Notice | Refund Policy |
|---|---|---|
IELTS on Computer (General/Academic) | At least 5 days before | 25% admin fee deducted. No refund < 5 days unless under exceptional circumstances. |
IELTS for UKVI / Life Skills | At least 14 days before | Refund structure: >14 days: 75% 14–2 days: 50% <2 days: 25%Test day or later: No refund |
One Skill Retake (OSR & OSR-UKVI) | At least 4 days before | 25% admin fee applies. <4 days = No refund unless under exceptional circumstances. |
Exceptional circumstances
You may submit a request for special consideration if you were unable to attend or perform on test day due to exceptional circumstances. Requests must be submitted to your test centre within 5 days from the test date along with supporting evidence.
Acceptable Exceptional Circumstances Include:
Serious medical conditions (with an official medical certificate)
Bereavement, trauma, or significant personal hardship (with valid evidence)
Military service (with documentation)
Approval process:
If approved: Refund will be processed after deducting applicable administrative charges.
If not approved: No refund will be issued.
Required Documents
For both transfers and cancellations, please ensure you submit the following:
Completed and signed Transfer or Cancellation/Refund Application Form
Proof of payment (for transfers)
Relevant supporting documentation, where applicable (e.g. medical certificates)
Important Notes
All transfer and cancellation requests are non-transferable between candidates or test types.
Requests are subject to test centre approval
Processing times may vary depending on document completeness.
Submit all documents via email to: ielts.lanka@idp.com