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Contact the test centre where you booked your test if you need to postpone or cancel.

If you cancel or postpone your test more than 5 weeks before the test date, you will receive a refund minus an administration fee.

If you cancel or postpone your test within 5 weeks of your test date, you will be charged the full fee unless you have a serious medical reason for needing to cancel or postpone it.

If you provide a medical certificate within 5 days of your test date, you will receive a refund minus the local administrative cost.