© IELTS Australia Pty Ltd 2011-2015, with IELTS Australia Pty Ltd solely owned by IDP Education Pty Ltd.
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IDP IELTS Australia Pty Ltd (solely owned by IDP Education Ltd) Level 10 679 Collins Street Docklands 3008 Victoria Australia ABN: 84 00 866 4766
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IELTS test and payment terms and conditions
See following documents for test and payments terms and conditions:
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Corporate Governance IDP Education Pty Ltd Level 10 697 Collins Street Docklands 3008 Victoria Australia
We are committed to meeting your expectations and will comply with all applicable privacy and data protection legislation in relation to your Personal Information and Sensitive Information.
We know you love the small print, but here’s a summary of how we protect your privacy:
We only collect what we need to help you with your request or provide you with information that you ask for, personalising it to your interests.
We won’t hang on to your information. If we don’t need it, and you don’t want us to keep it we’ll delete it.
We want you to understand everything we do with your information, so we’ll try our best to explain with no nonsense.
No surprises - you decide what and how you hear from us.
That goes for everyone. We do not pass your information to third parties for marketing purposes without your knowledge.
If you choose to take up any third party offers from within the app, it is your responsibility to review the terms and conditions of that product/service to understand how your data will be managed.
The rest of this policy provides you with more detail of our Privacy and Personal Information handling practices.
Definitions of terms referred to in this Policy can be found in the ‘Glossary’ at the end of this document.
Who we are
Data controller contact details
IELTS Australia Level 10 697 Collins Street Docklands 3008 Victoria Australia
We will endeavour to respond to you within a reasonable time.
Collection of Personal Information by IELTS Australia allows us to:
conduct the IELTS test and offer IELTS test Practice and Preparation.
forward any enquiries you have to another of the IELTS Owners (British Council and Cambridge Assessment English) in accordance with your expressed preference (e.g. when you make a general enquiry about sitting an IELTS test);
inform you of and provide you with information on the services we provide (including events and opportunities to participate in projects/programs);
manage our internal business operations; and
respond to your questions.
IELTS test centres operate in more than 140 countries, across Europe, Asia, Australia and New Zealand, North America, South America, Africa and the Middle East. IELTS Australia operates and manages some of these IELTS test centres and the British Council operates and manages others, to which you may be referred.
IELTS Australia is a joint Data Controller with the other IELTS Owners (British Council, IDP Education and Cambridge Assessment English) for the purposes of conducting the IELTS test.
If you apply to take, or have taken, an IELTS test we will collect personal details such as name, postal and email addresses, date of birth, gender, contact details, languages, country of nationality, residency status, education qualifications, national identity card number, passport details, employment history occupation, information required for visa application and professional memberships.
This will include copies of documents you provide to us as proof of identity – e.g. copies of your passport or national identity card, proof of citizenship or photographs of you when you apply to sit the IELTS test.
We will also hold results achieved by you.
We may also hold Sensitive Information about you including:
medical information (which you may provide to obtain special consideration in relation to your testing);
biometric information for IELTS test candidates who provide a finger scan as part of the Identity Authentication Management (IAM) for the IELTS test (a copy of - your finger scan is held in the form of a Binary Large Object (BLOB); and
racial or ethnic origin (from information on your country of origin).
An IELTS Owner may share any relevant information from your IELTS application or test with the other IELTS Owners for purposes such as administering the IELTS test, reviewing IELTS test results for statistical and fraud detection purposes, or accommodating changes in your preference as to test centre location;
You can refer to the privacy policies of the other IELTS owners by following these links::
The British Council’s is found at:
Cambridge Assessment English ’s is found at:
IELTS test practice and preparation
We provide services to support you in preparing to take the IELTS test including support tools, practice tests, seminars and IDP Masterclasses.
Collection of your Personal Information allows us to:
provide you with test practice and preparation services you request
develop new and improved test practice and preparation tools
provide you with your test practice results and give you general or personalised feedback
with your consent, inform you of and provide you with information on the services we provide (including events and opportunities to participate in projects/programs);
manage our internal business operations; and
respond to your questions.
When the Personal Information that we collect is no longer required, we will destroy, delete it in a secure manner, or ensure that the information is de-identified in accordance with our information destruction and de-identification processes, unless we are required by law to retain a copy of the Personal Information or the information is contained in a Commonwealth record.
If we collect your information for IELTS testing or test preparation purposes, we will retain it for up to 3 years after taking the IELTS test or participating in the service, or after your last activity with us.
Finger scan data is only retained as a binary large object file for 60 days after your test date.
We may also retain certain records for other legitimate reasons (including after your relationship with the IELTS Owner(s) has ended), for example to resolve any potential disputes, to comply with other reporting and retention obligations, or for the prevention of fraud.
Other dealings with IELTS Australia
Other ways you may deal with IELTS Australia include:
registering your interest in being engaged as consultants or employees
submitting a research proposal
registering with a service offered by IELTS Australia; or
being the representative of a Recognising Organisation.
We will provide specific notice at the point your information is collected. Any unsolicited personal information will be securely destroyed.
How we collect Personal Information
We will only collect your Personal Information by lawful and fair means. Personal Information may be collected directly from you or your authorised representative, or may be collected from a third party such as a licensee or representative authorised by us to provide services to you. You may supply your Personal Information to us when communicating with us via social networks and other online channels, e.g. through your Facebook or Twitter identity.
We do not collect Personal and Sensitive information unless the information is reasonably necessary for our business functions or activities. We will obtain your consent before collecting any Sensitive Information.
When you deal with us, you will need to identify yourself in order for us to provide our services to you, as such we do not accept the use of pseudonyms.
Legal Bases for Processing Your Personal Data
We will only process personal data where we have a lawful basis to do so. The basis for processing your personal data varies depending on the activity we collected it for. In some occurrences, we may have more than one lawful basis for processing. The information below summarises the basis on which the IELTS Australia processes personal information:
IELTS Owners process personal data which is necessary for the performance of a contract for your IELTS test. This includes, but not limited to, IELTS registration, identity checks, examination administration.
IELTS Owners process personal data which is necessary to comply with legal obligations. This includes, but not limited to, providing personal information to regulators, law enforcement agencies and statutory bodies.
IELTS Owners process personal data where you have provided your consent to do so. For example where your personal data is used for Marketing purposes. You may withdraw consent at any time
IELTS Owners process personal data in order to meet our legitimate interests as a global provider of the IELTS service and exams. This includes, but is not limited to responding to general enquiries, supporting candidates, preventing fraudulent activity and improving our services.
Special Category personal data (also known as sensitive personal data) processing
IELTS Australia will process Special Category personal data under the following legal bases:
With your explicit consent when you provide a biometric finger scan and also where medical information is provided to support requests for special arrangements to be made in relation to your IELTS testing.
Equality of opportunity monitoring
To monitor equality of opportunity provision. Any such outputs from this processing would be aggregated and not identify specific individuals.
Special category data will only be shared on a strict need to know basis in line with the individual IELTS partner security policy.
Disclosure to others
Information disclosed by us to overseas recipients for the purposes of providing IELTS Testing services to you may be transferred offshore to the other IELTS Owners (British Council and Cambridge Assessment English). These recipients are United Kingdom based entities, subject to the Data Protection Act (UK). Where we transfer data to offshore recipients, the data is subject to use restrictions and safeguards against unauthorised access.
Some IELTS Australia IT systems and data are hosted on servers in countries outside Australia or the UK and we may send your information to one of those servers as part of our business.
IELTS Australia may hold or transfer the data we collect in or to the following countries (in addition to your home country):
This information is stored and accessed only as required to provide our services to you. Where we transfer data to offshore servers, the data is subject to use restrictions and safeguards against unauthorised access.
The information disclosed to overseas recipients consists of any information you have given us to provide the relevant services. By accepting services from us, you consent to us providing your Personal Information to the relevant overseas recipient as mentioned above. IELTS Australia takes appropriate steps to ensure there are adequate safeguards in place for the transfer of your personal information including standard protection clauses in our contracts and an IDP Group Data Transfer agreement.
The IELTS Owners may disclose the relevant information from your IELTS registration or IELTS test with:
educational institutions, IELTS test centres, governments (including visa processing authorities), or professional bodies and commercial organisations that recognise IELTS scores
with regulatory authorities for verification purposes, to protect the IELTS test and its stakeholders or where legally required;
third parties identified by you which act on your behalf to facilitate your applications to educational institutions, governments (including visa processing authorities), or professional bodies and commercial organisations that recognise IELTS scores
in certain situations, share personal information to government bodies and law enforcement bodies.
We also use other organisations to process your personal information in order to carry out services on our behalf. We use them to:
Provide customer service, surveys and marketing
Personalise our services
Carry out fraud and other legal investigations
Where we use another organisation, we make sure that your personal information is protected and remains in our control.
We want to make sure that you know about the products and services of IELTS Australia and its related entities that may be relevant to you (please see our global policy for details on the related entities). We may use the personal information that we collect and hold about you to market and promote our products and services that may be of interest directly to you. However, we will ensure you have the ability of opt out of such communications at any time if you wish.
You have the right to seek access to any of your Personal Information held by us unless there is a valid reason under the applicable privacy legislation for us to withhold the information.
Valid reasons may include:
We have reason to suspect that unlawful activity or misconduct of a serious nature has been engaged in and giving access would be likely to prejudice the taking of appropriate action in relation to the matter; or
Giving access would reveal evaluative information generated within us in connection with a commercially sensitive process.
If your personal details change, or you believe the information we hold about you is incorrect, incomplete or out-of-date, please contact us so that we can correct our records.
The right to erasure
At your request, we will remove all the data we have for you which we are not required legally to retain.
The right to restrict processing
You have the right to restrict processing when you have exercised one of the above rights and it may take some time to process that request. For example: when you contact us to update your details you have the right to request restriction until your details are being updated.
The right to withdraw consent
For the processing activities where we have asked you for consent, you have the right to withdraw this consent at any point by unsubscribing from a message from us, or by contacting email@example.com .
The right to object
You can object to the processing of your personal data.
The right to not be subject to automated decisions and profiling
None of our processing activities are purely automated and no decisions are made without human intervention. There are instances where we process data to analyse or predict behaviour but we will ask you for explicit consent when this processing will involve your personal data.
The right to data portability
If you have provided us with your personal data with consent or under the contact obligations, you have the right to request the data you have provided to us in a machine-readable format should you decide to move to another data controller.
Making a request
Requests for access or correction to your Personal Information or other privacy rights described above should be addressed to the IDP Privacy Officer by emailing firstname.lastname@example.org . All requests will be responded to in writing within a reasonable period of time. As part of this process we will verify the identity of the individual requesting the information prior to providing access or making any changes. If we cannot fulfil your request, we will respond and provide you with an explanation.
Making a complaint if you are unhappy about how we have dealt with or are dealing with your Personal Information
We have procedures in place to deal with your inquiries or complaints.
If you have any questions about our policy or any complaint regarding the treatment of your privacy by us, please contact email@example.com .
If you feel we have intruded on your privacy or misused your data, you are able to complain.
Office of the Australian Information Commissioner’s (OAIC)
website at www.oaic.gov.au
The contact details for the OAIC are:
Office address: Level 3, 175 Pitt Street, Sydney 2000 Postal address (Sydney): GPO Box 5218 Sydney NSW 2001 Postal address (Canberra): GPO Box 2999 Canberra ACT 2601 Phone: 1300 363 992 Fax: + 61 2 9284 9666 Email: firstname.lastname@example.org
In the UK
Information Commissioners Office
Updates to this Policy
We aim for there to be ‘no surprises’ in our dealings with your personal information. If we make significant changes to the policy and we have your email address, we will send you an email information you of these changes, how they may impact you, and remind you of your privacy rights.
1. Applicable Privacy laws means:
the Privacy Act
any other applicable laws relating to privacy or the use or protection of personal data anywhere in the world
2. IDP refers to IDP Education Limited (ACN 117 676 463).
3. GDPR means the European General Data Protection Regulation 2016/679.
4. IELTS refers to the International English Language Testing System.
5. IELTS Australia refers to IELTS Australia Pty Ltd (ACN 008 664 766) which is a subsidiary of IDP.
6. IELTS Owners refers to the British Council, Cambridge Assessment English and IDP Education Ltd (through its subsidiary IELTS Australia Pty Ltd), who together own the IELTS test. The British Council and Cambridge Assessment English are United Kingdom based entities.
7. Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
8. Privacy Act means the Privacy Act 1988 (Cth).
9. Sensitive Information includes information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a professional or trade association or criminal record that is also personal information, or health information about an individual, or biometric information used for the purpose of automated biometric verification or identification, or biometric templates.
Information collected on this website
We use Google Analytics to measure and analyse the site’s internet usage to ensure the site meets IDP's business objectives with advertisers and users. Individual privacy is protected but we gain insights on how to make the site more useful for advertisers as well as our users.
Data collected from this analysis include:
the number of page views (or page impressions) that occur on our sites;
the number of unique visitors;
how long these unique visitors (on average) spend on our sites;
common entry and exit points to our sites;
files downloaded from the site; and
forms filled in on the site
Audience and device analysis
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link .
Google AdWords is an online advertising service by Google, which allows advertisers to display ads on the Google display network. We use the Google AdWords remarketing feature to show you ads about IELTS preparation, products and support. Google Customer Match allows advertisers to target custom audiences based on a list of email address on the Google display network. We may use Google Customer Match to target IELTS preparation, product and support ads to you.
Facebook Custom Audience
The Facebook Custom Audience program allows advertisers to target custom audiences based on email address on Facebook. We may participate in the Facebook Custom Audience program to target IELTS preparation, product and support ads to you.
If you wish to opt-out of Facebook Custom Audience ads, you may control this via your Facebook privacy settings, or by clicking on the ad and selecting ‘Hide all from this advertiser’.
If you prefer that we not share your non-personal information with partners, including third parties that use tracking technologies to deliver targeted display advertising based on that information, please visit http://optout.networkadvertising.org/?c=1#!/ to access the Network Advertising Initiative opt-out.
IELTS Child Protection Policy
IELTS believes that child protection requires everyone to take responsibility and that every child matters. We recognise that the care, protection and welfare of children are paramount and that all children have the right to be protected from all types of harm or abuse. This includes a responsibility to protect children from any harm or risk.
We aim to achieve this through compliance with all applicable child protection laws and by adhering to Article 19 of the United Nations Convention on the Rights of the Child (UNCRC) 1989.
A child is defined as anyone who has not reached their 18th birthday (UNCRC 1989) irrespective of the age of majority in the country where the child is, or in their home country.
In relation to the management, recognition and administration of the IELTS test, IELTS is committed to:
Valuing, respecting and listening to children.
Ensuring all necessary checks are made when recruiting staff.
Maintaining strong child protection systems and procedures for staff.
Training its staff and providing a common understanding of child protection issues to inform planning and practice.
Protecting the data protection rights of children.
Sharing information about any concerns with the relevant agencies and involving parents and children appropriately.
Providing effective management for staff through clear processes, supervision and support.
We will provide adequate and appropriate resources to implement this policy and will ensure it is communicated and understood. IELTS will review this global policy statement annually to reflect new legal and regulatory developments and ensure good practice.
For more information, read the IDP IELTS Child Protection Policy document.
IELTS Test Taker Whistleblower Policy
At IDP, we take security seriously. Criminal activity of any kind will not be tolerated. If you witness any suspicious activity at your testing centre, please report it to email@example.com .
While IDP IELTS has attempted to make the information on this server as accurate as possible, the information on this website server is for personal and/or educational use only and is provided in good faith without any express or implied warranty. There is no guarantee given as to the accuracy or currency of any individual item on the website.
Persons accessing the website who require confirmation of any information should refer to IDP’s sourcing the information for this website. IDP does not accept responsibility for any loss or damage occasioned by use of the information contained on the server nor from any access to the server. While IDP will make every effort to ensure the availability and integrity of its resources, it cannot guarantee that these will always be available, and/or free of any defects, including viruses. Users should take this into account when accessing the resources. All access and use is at the risk of the user.
IDP has provided hypertext links to a number of other web sites as a service to users of this website. This service does not mean that IDP endorses those sites or material on them in any way. IDP is not responsible for the use of a hypertext link for which a commercial charge applies. Individual users are responsible for any charges that their use may incur.
© IELTS Australia Pty Ltd 2011-2015, with IELTS Australia Pty Ltd solely owned by IDP Education Pty Ltd.