Reschedule or cancel your IELTS test

Here is what you need to know if you wish to reschedule or cancel your IELTS test.

• If you reschedule or cancel your application more than five (5) weeks before the test date, you will receive a refund minus an administration charge.

• If you reschedule or cancel within five (5) weeks of the test date, you will be charged the full fee unless you have a serious medical reason.

• You can get a refund if you can provide evidence within 5 days that your ability to sit the test will be or has been affected by serious illness or cause:

  • Serious Illness Hospital admission or serious injury

  • Loss or bereavement Death of a close family member

  • Hardship or trauma Victim of a crime, victim of a traffic accident

  • Military Service

If this is you, you must complete a Request for Refund or Test Day Transfer Form , and attach appropriate documentation and evidence when you submit the form to the test centre you booked at. These supporting documents may include medical certificate from a qualified medical practitioner, a death notice or certificate, or a police report.

You can contact your test centre to get the latest information on this process.