Question 1

Does the listed price include all taxes?

Accepted Answer

Yes. Prices above include the Harmonized Sales Tax (HST). The price will be visible for you through your final payment process.

Question 2

How do I register for an IELTS test?

Accepted Answer

1. Choose your test date and location
2. Complete the registration process and user profile

Upload a high-quality colour scan of an ID document, either your current valid passport or both sides of your Permanent Resident (PR) Card or Secure Certificate of Indian Status Card (SCIS)

Pay by credit card or Interac Online. Once you book a test you have 24 hours to complete the payment. After 24 hours your application will expire.

3. Review your confirmation email and get started on your free online IELTS prep!
If you have previously created a user profile when registering for an account and are re-applying for a test, you do not need to sign up, you can simply sign in using the username and password you originally created. You do not need to upload your ID document again unless it is different from what you previously submitted.
Important Information
You must bring the ID document used for registration with you on test day – either your valid passport, Permanent Resident (PR) Card or Secure Certificate of Indian Status Card (SCIS). Photocopies of either document will not be accepted.

Question 3

What can I expect on test day?

Accepted Answer

Details of the test will be included in your payment confirmation email.
You will need to arrive at least 30 minutes prior to each test. Candidates will not be allowed into the test until 10 minutes before the scheduled test time.
Personal items are not allowed in the test room. This includes jackets/bulky clothes, wallets, keys, watches, phones, hats, etc. The only items allowed in the test room are a clear bottle of water and the original ID you have registered with.
The written components of the test will take approximately three hours. The speaking test will take approximately 20 minutes.

Question 4

I have a special requirement. How do I apply for modified test materials?

Accepted Answer

Requests for modified test materials must be made at least 6 weeks prior to your test date.

Your request needs to be supported by medical evidence meeting the following criteria:

The medical evidence should be in English and legible.

The medical evidence should be an original document on letterhead and bearing the name, relevant qualification(s) and signature of a recognized practitioner.

The medical evidence should give a clear statement of the test taker’s disability.

The medical evidence should make it clear how the disability justifies special arrangements.

Additional criteria apply in the case of applications for accommodation for test takers with specific learning disabilities (e.g. dyslexia):

The medical evidence must be in the form of a report prepared in a period no more than two years prior to the date of the IELTS test.

The report must include details of the degree of disability.

The report must include an assurance that the evidence of specific difficulties was obtained through the results of appropriate and recognized tests.

The report must be provided by a fully qualified educational, clinical or chartered psychologist.

Question 5

I have a special requirement. How do I apply for administrative arrangements?

Accepted Answer

Applications that only involve administrative arrangements such as extra time, supervised breaks or assistance with reading or writing, are authorized at the centre. Candidates should give at least 6 weeks’ notice of their requirement for these arrangements to allow centres time to check medical evidence where appropriate, and to organize practical matters such as extra staff or rooms.
For more information please contact us at: ielts.canada@idp.com.

Question 6

How can I send my results to a college, university, or other registered organization?

Accepted Answer

When you register to take the exam, you can provide the names and addresses of the organizations you would like to receive your results. IDP Canada IELTS Test Centre will also send official results to the recognized organization of your choice at no extra charge. A fee may apply if courier is chosen as a method of delivery for postal recognized organizations.

If you wish to cancel your request to send IELTS results to an organization you indicated on your registration form, please send an email to ielts.canada@idp.com. The deadline for cancelling the delivery of your TRF to an organization is 5 days after you take the test.

Please note that if your IELTS results are more than 2 years old the IELTS Test Centre can no longer access your results as the validity period has expired.

Question 7

I don’t think my scores are correct.  How do I appeal my results?

Accepted Answer

If you do not agree with your IELTS result, you may request that your test be re-marked. You can choose to have one or more parts of your test remarked. This is called an Enquiry on Results (EoR).

In order to initiate the EoR, you must submit the IELTS Enquiry on Results Form linked below. Once we receive this document, we will send you an online invoice that you can pay via debit or credit in the amount of $200.

The deadline for initiating an EoR is 6 weeks after the date of your test.

The re-marking process can take between 2 hours to 21 days. If the result of the re-mark is higher than your original result, you will need to return your current Test Report Form and will receive a new Test Report Form in the mail and a full refund of your $200 administrative fee to the original method of payment.

If the result of the remark is not higher than your original results, you will receive an EoR letter stating your final result status. You should make all enquiries regarding the progress of your remark to your original test centre.

Click here to submit an Enquiry on Results

If your IELTS test centre has closed, don't worry. You will still be able to get additional Test Report Forms (TRFs). Visit How to get additional IELTS Test Report Forms (TRFs) if your test centre has closed for more details.

Question 8

What is a serious cause for IELTS test cancellation?

Accepted Answer

Serious cause includes instances such as:

A traumatic experience
A domestic crisis
An unavoidable legal or military obligation
Serious medical conditions which prevent you from attending or performing normally on the test day
Bereavement or other forms of significant hardship
Civil unrest or extreme weather

Question 9

What if I need my test results couriered somewhere?

Accepted Answer

There is a $35 fee to have your test results couriered within Canada or the United States, and a $80 fee to have your results couriered internationally.
To request your test results be couriered somewhere, please contact us via email at ielts.canada@idp.com with the subject line “Couriered Test Results Request”.

Question 10

I want to cancel/transfer my test. What is the IELTS cancellation policy?

Accepted Answer

You can cancel your IELTS test booking at any time before taking the test by notifying the test centre. Refund eligibility and any applicable charges depend on when you cancel and whether exceptional circumstances apply.

If you cancel 15 or more days before your Listening, Reading, and Writing test date, you can receive a refund of your test fee, less a $75 administrative charge.

If you cancel within 14 days of your Listening, Reading, and Writing test date, your test fee is non-refundable.

Special consideration may be granted in exceptional circumstances, including:

A traumatic experience
A domestic crisis
An unavoidable legal or military obligation
A serious medical condition that prevents you from attending or performing normally on the test day
Bereavement or other forms of significant hardship
Civil unrest or extreme weather

You may apply for special consideration before the test date and up to two calendar days after the test date. Applications for special consideration will not be accepted after test results have been released.

To request a refund or transfer, please complete the Refund/Transfer Form.

You may request a transfer of your IELTS test booking at any time before taking the test by notifying the test centre. Transfers are subject to availability and the transfer rules outlined below. You cannot transfer your test booking to another person or to a different test centre.

The following transfer rules apply for IELTS:

If you request a transfer 15 or more days before your Listening, Reading, and Writing test date, one free transfer is allowed.

If you request a transfer within 5 to 14 days of your Listening, Reading, and Writing test date, a transfer is allowed subject to a $75 administrative fee.

If you request a transfer within 4 days of your Listening, Reading, and Writing test date, no transfer is allowed. Any transfer request during this period will be treated as a cancellation.

To request a transfer, please complete the Refund/Transfer Form.

Question 11

How do I change the date of my IELTS test?

Accepted Answer

You need to submit an application to change the date of your IELTS test.
If you submit your application to change your test date MORE than 5 weeks before the scheduled test date, you will be charged an administrative fee of $75. You will only be able to transfer to dates within the next 3 months and only to days with available space.
Test takers who want to transfer to a test date more than 3 months away should apply for a refund and then re-register for the test.
If you apply for a Test Date Transfer LESS than 5 weeks before the scheduled test date, this counts as a cancellation, and you will not receive a refund unless you can provide evidence of a serious cause (see next FAQ section).
To request your test date be transferred, fill out this form.

Question 12

How do I apply for a refund for not attending a scheduled IELTS test?

Accepted Answer

In order to receive a refund for not attending a scheduled IELTS test, you must apply no later than 5 business days after the test date by filling out the cancellation form and attaching the appropriate documentation or evidence Documentation can include a note from a qualified medical practitioner, police report, or death certificate.
The Test Centre Administrator will advise you within one week of submitting your application whether or not your request for a refund has been approved.
It is not enough to submit a declaration signed by yourself or a member of your family.
The Test Centre Administrator will advise you within one week of submitting your application whether or not your request for a refund has been approved.

Question 13

I need to take IELTS for UKVI. What do I need to know?

Accepted Answer

Please refer to our section on taking IELTS for the UK in the navigation above.

Question 14

Can I get an electronic copy of IELTS results?

Accepted Answer

IELTS provides you with an official, secure, digital and paper Test Report Form (TRF). eTRFs are now available for customers who sit the IELTS on computer test. The eTRF will be available in your booking profile as a downloadable PDF file.If you sat the paper test, we can either post the TRF out to you or we can e-mail it you . If you need your original TRF urgently, you can always ask your test centre to express post it to you (just be aware there might be an additional charge for this).

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